Help & FAQs

TOP FAQS

In order to obtain our welcome discount offer you will need to sign up to our mailing list found on the homepage of our website. You will shortly after receive an email with a link that will redirect you to our site. This link in conjunction with the discount code stated in the email ( please note the code is always case sensitive!) will need to be used in order to benefit from our promotion.

Unfortunately, once you have placed your order we are unable to amend it. This includes changing the delivery address, item, quantity or date and removing items. If you wish to make changes, you have two options. Either you can refuse order by contact us or once received send a mail to us using the relevant returns process. Apologies for any disappointment or inconvenience caused by this!

As a company we have now gone paperless with our orders. Therefore, should you wish to return something from your order, please refer to our returns FAQ, where you will find all the necessary tools and information to do so.

Payment

Please note, in some instances your bank may have authorised a transaction but the payment doesn’t pass the security measures we have in place to protect customers against online fraud. Your card issuer may reserve the funds for failed payment attempts, however, we will not physically withdraw the funds from your account if no successful order has been placed. We recommend you call our Customer Care team on +31 (0) 88 6688900 to make sure no successful order has been placed before you raise this with your card issuer.

The following methods of payment are available on our site:

IDEAL – CREDIT/DEBIT CARD – VISA – MASTERCARD – AMERICAN EXPRESS – MAESTRO – PAYPAL – VISA CHECKOUT

On the success of placing an order, payment will be requested from your card issuer immediately. However, we will not withdraw the funds until we dispatch your order.

If a payment is authorised and your order is unsuccessful, it may look like TCM in Holland has still taken the money as some card issuers may still reserve the money for a short period of time. Rest assured, we as a company will not take the funds for any failed orders as we will not take the funds unless the order is completed.

Orders

Unfortunately, once you have placed your order we are unable to amend it. This includes changing the delivery address, item, quantity or date and removing items. If you wish to make changes, you have two options. Either you can refuse order by contact us or once received send a mail to us using the relevant returns process. Apologies for any disappointment or inconvenience caused by this!

There are rare occasions when items ordered online are in fact out of stock due to high demand and so the item will be cancelled from your order. Please accept our apologies for this, and rest assured that your card has not been charged for the cancelled item(s).

Yes, and you will also benefit from it; if you register with us you will be able to enjoy the following benefits through your account:

• Save your address and card details for faster booking

• Manage your account details, order history and email preferences and see order status.

If an item will not add to your basket, I’m afraid it means that we no longer have the stock available. If you refresh your internet history, this should update the website and remove any unavailable booking. We apologise for any inconvenience this has caused.

If an booking has been cancelled from your order it may look like you card has been charged however this is because the money has been held and will be released within 3 -5 working days. We are sorry for the inconvenience that this may cause.